Atención al cliente

Customer Care at Tara & Tides:

Shop with confidence-we keep things simple.

At Tara & Tides, every piece of jewelry is inspired by sunlit shores, ocean calm, and the timeless beauty of coastal living. We believe that your jewelry should not only shine — it should tell a story of where your heart feels at peace.

As a small, family-owned coastal brand, we pour intention into every detail. From selecting quality materials to crafting pieces that feel effortless and elegant, our goal is to bring you jewelry that reflects the spirit of the beach: relaxed, beautiful, and made to shine naturally.

Whether you’re dressing up for a special moment or adding a little seaside glow to your everyday style, we’re here to make your experience smooth, joyful, and worry-free.

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Buying with Confidence at Tara & Tides

We understand online shopping should feel easy and trustworthy. That’s why we’ve built a customer care policy centered around clarity, transparency, and your complete satisfaction. Here’s what you can expect when you shop with us:

✔ Detailed Product Descriptions

We provide clear descriptions and high-quality close-up photos so you can feel confident in the beauty, size, and materials of each piece.

✔ Quality Materials

Our pieces are crafted with care and selected materials designed to be worn comfortably and loved daily.

✔ Hassle-Free Returns & Exchanges

If you're not fully satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days. Simply contact us and follow our easy return process.

✔ Secure Online Shopping

We use a trusted, secure payment gateway to ensure your personal information and transactions are safe and protected.

✔ Fast & Reliable Shipping

We offer multiple shipping options to meet your needs and get your jewelry to you quickly and safely.

✔ Friendly & Responsive Support

We're here to help! You can reach our customer care team anytime at   support@tarandtides.com or (727) 223-4264 for questions, concerns, or personalized assistance.

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​​Your Privacy is Our Priority

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At Tara & Tides, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.  

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Information We Collect

We may collect the following personal information:  

• Contact Information: Name, email address, phone number, and shipping address.

• Payment Information: Credit card or debit card information (processed securely by our third-party payment processor).  

• Order History: Information about your past purchases, including product details and order numbers.

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How We Use Your Information​

We use your personal information for the following purposes:

• Processing Orders: To fulfill your orders and provide shipping and tracking information.

• Customer Service: To respond to your inquiries, resolve issues, and provide support.

• Marketing Communications: To send you promotional emails or newsletters about our products and services. You can opt out of these communications at any time.  

• Improving Our Services: To analyze customer behavior and preferences to enhance our products and services.

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Data Security​

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:  

• Secure Payment Processing: We use a trusted third-party payment processor to securely handle your payment information.

• Data Encryption: We encrypt sensitive data, such as credit card information, to ensure its confidentiality.

• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

• Employee Training: We train our employees on data privacy and security best practices.

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Third-Party Services​

We may use third-party services, such as email marketing platforms and analytics tools, to enhance our operations. These third-party providers may have access to certain personal information to perform their services. However, we only share the necessary information and require them to adhere to strict data privacy standards.

Contacting You After Purchase

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We may contact you after your purchase to:

• Confirm your order and provide shipping information.

• Request feedback on your shopping experience.

• Inform you about promotions or new products.

You can opt out of these communications at any time by contacting our customer service team.

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Your Rights

You have the right to:

• Access your personal information.

• Correct any inaccuracies in your personal information.

• Request the deletion of your personal information.  

• Object to the processing of your personal information.

• Withdraw your consent to the processing of your personal information.  

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or by sending you an email.  

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.  

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- Credit / Debit Cards
- PAYPAL

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